Mr. Good and Mr. Evil
Purely by coincidence, I took two inbound calls within a space of a couple of hours yesterday. Both were from telecoms dealers and the subject of the conversation was identical. They wished to discuss their customer’s end of lease arrangements from a customer base we purchased where the company that sold it to us was later put into administration.
Even before I took Mr. Evils call, I was warned by reception that he was aggressive on the phone. Mr. Evil was quick to explain what we were doing was wrong, “I have a contract with your company” he went on. I could just visualize him in his office with a few people listening into the conversation as he tore into this poor helpless chap as the end of the line, i.e. me!
Mr. Good called later. He calmly explained his situation and asked for help. I did not have to say to Mr. Good that his contract was with a company that does not exist anymore, a comment that was needed with Mr. Evil.
Later this week, Mr. Good will hear the good news, we will do our best to accommodate his request. As for Mr. Evil, well I will be expecting the letter from his solicitors on my desk very soon.
It’s posts like this that keep me coming back and checking this site regularly, thanks for the info!