Evil starts at the top
I called Mr. Cool who I though may know of the company Mr. Evil worked for. “Don’t touch them with a barge pole” came the very quick reply. Mr. Cool then went on to educate me on the company that Mr. Evil worked for. The evil started at the top with the business owner, a nasty piece of work with a bad reputation.
Earlier in the week, I was involved in a conversation about a well known low cost airline. It was universally agreed that the CEO was also a “nasty horrible person.” This attitude is prevalent in many facets of their business; the pricing policy, the attitude of the staff, the way they deal with complaints, the general feeling they do not give a dam about the customer.
Alternatively, you can take a company in an identical business sector with a good decent person at the helm. This behavioral trait filters down through the company with the staff being pleasant, the business operating in a fair and professional way.
Culture and values in any organization typically come from the top. It is just as easy to be a decent honest person as it is to be a difficult obstinate individual. Be it the end results may still be the same (I will qualify this and say a profitable successful company), the sun always shines on the righteous.
Place your comment